1. Introduction

KolaGold ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website kolagold.com and our gaming top-up services.

2. Information We Collect

We collect information that you provide directly to us:

Game Account Information: Player IDs, usernames, and server information required to deliver game credits
Contact Information: WhatsApp number, email address for order updates and support
Transaction Information: Order details, payment method, transaction history
Device Information: IP address, browser type, device type (collected automatically)

3. How We Use Your Information

To process and deliver your game credit orders
To send order confirmations and updates via WhatsApp or email
To provide customer support
To improve our services and user experience
To detect and prevent fraud
To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

Payment Processors: Paystack, Flutterwave to process payments securely
Game Platforms: Razer Gold, Midasbuy, Smile.One to deliver your credits
Service Providers: Analytics and hosting services
Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement appropriate security measures to protect your information. All payment transactions are processed through secure, PCI-compliant payment processors. We do not store your full payment card details on our servers.

6. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze site traffic, and understand usage patterns. You can control cookie settings through your browser.

7. Your Rights

You have the right to:

Access your personal information
Request correction of inaccurate data
Request deletion of your data
Opt-out of marketing communications

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📧 Email: support@kolagold.com
💬 WhatsApp: +852 9388 9242