Frequently Asked Questions
Everything you need to know about buying game credits in Nigeria and Kenya, including pricing logic, payment steps, and delivery follow-up
Quick Links:
Q:How to buy PUBG UC in Nigeria?
KolaGold lets you buy PUBG UC with Nigerian Naira in under 60 seconds. Here's how:
Step 1: Visit our PUBG Mobile product page
Step 2: Select your UC package (60 UC to 8100 UC available)
Step 3: Enter your PUBG Mobile Player ID (find it in game profile, top right)
Step 4: Pay with Nigerian Naira via Paystack (bank transfer, card, or mobile money)
Step 5: Receive UC in your account within 60 seconds
All prices are in Naira with no hidden FX fees. For example, 660 UC costs ₦12,600 - what you see is what you pay!
Q:What payment methods do you accept?
KolaGold accepts bank transfer, debit/credit cards, M-Pesa (Kenya), and USSD through Paystack and Flutterwave:
✅ Bank Transfer - Direct from any Nigerian bank
✅ Debit/Credit Cards - Visa, Mastercard, Verve
✅ Mobile Money - M-Pesa (Kenya)
✅ USSD - Pay from any phone
All payments are processed securely. We never see your card details - everything goes through certified payment processors.
Q:How long does delivery take?
Orders are delivered within 60 seconds after payment confirmation. Our automated system processes orders 24/7. In rare cases during high traffic or game server maintenance, delivery may take up to 15 minutes.
If you haven't received your items within 30 minutes, please contact our support with your order details.
Q:What if I enter the wrong Player ID?
Items sent to a wrong Player ID cannot be recovered or refunded, because delivery is instant and irreversible.
If you entered the wrong Player ID:
- ❌ We cannot redirect items to a different account (they're already delivered to the ID you provided)
- ❌ No refund is possible once delivery is completed
How to avoid mistakes:
1. Copy your Player ID directly from the game (don't type manually)
2. Check for extra spaces at the start or end
3. Verify the number matches your in-game profile
We verify basic ID format, but cannot check if it's YOUR account. If you're unsure, contact us on WhatsApp BEFORE paying.
Q:Do you charge extra fees?
All prices on KolaGold are final — payment processing fees are already included, with no hidden charges.
What you see is what you pay:
- ✅ Paystack/Flutterwave fees already included
- ✅ No currency conversion markup (prices already in Naira)
- ✅ No "service charges" or surprise fees at checkout
Example: If 660 UC shows ₦12,600, you pay exactly ₦12,600. Other sites may show a lower price then add 2-5% payment fees at the last step.
Q:How much is 660 PUBG UC in Naira?
660 PUBG UC costs ₦12,600 on KolaGold as of June 2026, with all fees included.
This includes all fees - no surprises at checkout. Compare this to other sites that may charge ₦15,000-16,000 for the same amount.
Other popular packages:
- 60 UC = ₦1,250
- 325 UC = ₦5,050
- 1800 UC = ₦31,550
- 8100 UC = ₦126,250
Prices update based on supply cost. Check our pricing page for the latest rates.
Q:Can I get a refund?
Refunds are issued when KolaGold fails to deliver within 24 hours or a technical error prevents processing. Details:
✅ Full refund if:
- We fail to deliver your order within 24 hours
- You paid but order was not processed
- Technical error on our side
❌ No refund if:
- Wrong Player ID was entered (please double-check!)
- Items were already delivered to your account
- You changed your mind after delivery
To request a refund, contact support with your order details.
Q:Is KolaGold safe and legit?
KolaGold is a legitimate game top-up platform that processes payments through certified providers (Paystack/Flutterwave) and never asks for your game password.
✅ Security measures:
- We never ask for your game password
- Payments processed through certified providers (Paystack/Flutterwave - same as Jumia, Kuda Bank)
- SSL encryption on all pages
- We only need your Player ID to deliver - nothing else
✅ Transparency:
- Clear Naira pricing (no hidden USD conversion)
- WhatsApp support available 24/7
- Registered business with verifiable contact details
We've processed thousands of orders for Nigerian and Kenyan gamers. Check our About page for company details.
Q:Do you deliver to Kenya?
KolaGold delivers to Kenya with the same 60-second delivery and M-Pesa payment support via Flutterwave.
🇰🇪 Kenya customers can:
- Pay with M-Pesa via Flutterwave
- Get same 60-second delivery
- See prices in Naira (we're working on KES display soon)
Delivery works the same:
- Enter your Player ID
- Pay with your preferred method
- Receive items in your game account instantly
Game servers don't care which country you're in - if you have a valid Player ID, we can deliver!
Q:What games do you support?
KolaGold supports five games: PUBG Mobile (UC), Free Fire (Diamonds), Mobile Legends (Diamonds), Call of Duty Mobile (CP), and Razer Gold (42,000+ games).
<Gamepad2 className="w-4 h-4 text-[var(--brand-primary)] inline" /> PUBG Mobile - UC (Unknown Cash)
<Flame className="w-4 h-4 text-[var(--brand-primary)] inline" /> Free Fire - Diamonds (works for Free Fire MAX too)
<Swords className="w-4 h-4 text-[var(--brand-primary)] inline" /> Mobile Legends - Diamonds
<Crosshair className="w-4 h-4 text-[var(--brand-primary)] inline" /> Call of Duty Mobile - CP (COD Points)
<Gem className="w-4 h-4 text-[var(--brand-primary)] inline" /> Razer Gold - Gift Cards/PIN (42,000+ games)
More games coming soon! Let us know what you'd like to see.
Q:How do I find my Player ID?
Your Player ID is found in your game's profile screen — tap your avatar or profile icon and look for the numeric ID below your username. Game-specific steps:
PUBG Mobile: Open the game → Tap your profile icon (top right) → Your Player ID is displayed below your username.
Free Fire: Open the game → Tap your profile → Your UID is shown at the top.
Mobile Legends: Open the game → Tap your profile → Your ID is displayed under your username.
COD Mobile: Open the game → Go to Settings → Legal & Privacy → Your Player ID is shown there.
Make sure to copy the exact numbers - no spaces or extra characters!
Q:Why are your prices competitive?
Our pricing advantage comes from a simpler operating flow and China-side recharge sourcing.
That helps us:
- Reduce unnecessary layers in the top-up chain
- Handle popular products more efficiently
- Offer stronger Naira pricing on selected products
- Pass more savings back to users instead of losing margin in extra middle steps
For custom or bulk demand, contact us on WhatsApp for the latest quote.
Q:What if I don't receive my UC or Diamonds?
Restart your game first — items usually appear after a refresh. If not, wait 15–30 minutes for game server delays, then contact WhatsApp support with your order number.
1. First, check your game - Sometimes items appear after restarting the game
2. Wait 15-30 minutes - Occasionally, game servers have delays
3. Verify your Player ID - Make sure you entered the correct ID
If you still haven't received your items after 30 minutes:
- Contact us via WhatsApp with your order number
- We'll investigate and resolve within 24 hours
- We will review the case and give you the next handling step through WhatsApp or email
We aim to resolve delivery issues clearly and quickly.
Q:Do you offer bulk/wholesale purchases?
KolaGold offers special bulk rates for resellers, gaming cafes, and corporate events.
If you're interested in:
- Buying for a gaming cafe
- Reselling to your community
- Corporate gaming events
Contact us via WhatsApp for custom pricing, bulk handling, and supply-side quotes based on current demand.
Q:Why is my Player ID not working?
Player ID errors are usually caused by extra spaces, wrong characters, or an outdated ID. Common fixes:
1. Extra spaces - Make sure no spaces at the start or end
2. Wrong characters - Only numbers for most games
3. Old ID - Some games change IDs after updates
4. Region issue - Make sure you select the correct server
Double-check in your game profile and copy the ID directly if possible.
Q:How much does 60 PUBG UC cost in Naira?
60 PUBG UC costs ₦1,250 on KolaGold. This is the smallest UC package available — perfect for trying out a new skin or testing our service.
All fees are included. No hidden charges, no FX markup.
Q:Are there any hidden fees?
No. KolaGold prices are final — what you see on the product page is exactly what you pay. Payment processing fees (Paystack/Flutterwave) are already included in the listed price.
No currency conversion fees, no service charges, no surprise costs at checkout.
Q:Do you accept cryptocurrency?
Yes! KolaGold accepts USDT (TRC20), BTC, ETH, and 230+ other cryptocurrencies via NOWPayments. Minimum crypto payment is approximately $10.
To pay with crypto:
1. Select your product and enter your Player ID
2. Choose "Crypto" as payment method
3. Send to the wallet address provided
4. Items delivered after network confirmation
Q:Can I pay with M-Pesa from Kenya?
Yes! Kenyan customers can pay with M-Pesa through our Flutterwave integration. The process is the same — select your product, enter your Player ID, and choose M-Pesa at checkout.
Delivery is instant regardless of payment method or country.
Q:Do I need to create an account?
No account required. You can order directly through our website or WhatsApp. Just provide your Player ID, pay, and receive your items.
For WhatsApp orders: message us at wa.me/85293889242 with the game, package, and your Player ID.
Q:Can I use Razer Gold for Steam games?
Yes! Razer Gold is accepted on Steam. You can add your Razer Gold balance as a payment method when purchasing games, DLC, or in-game items on Steam.
Buy a Razer Gold PIN from KolaGold → redeem at gold.razer.com → use the balance on Steam.
Q:Where is KolaGold based?
KolaGold is based in Hong Kong, established in 2024. We specialize in serving gamers in Nigeria and Kenya with competitive pricing sourced from our China-side supply chain.
Our WhatsApp support is available 24/7: wa.me/85293889242
Q:What are prices in KES for Kenya?
We're working on native KES pricing display. For now, check our Kenya pricing page at /pricing/game-top-up-nairobi for the latest KES equivalents.
All products are available to Kenyan customers with M-Pesa payment support.
Q:What is Razer Gold and how does it work?
Razer Gold is a universal gaming currency accepted by over 42,000 games (including PUBG Mobile, Free Fire, Steam, and Mobile Legends). You buy a PIN from KolaGold, add it to your Razer Gold wallet, and spend it in any supported game.
- PUBG Mobile
- Free Fire
- Steam
- Mobile Legends
- And many more!
How it works:
1. Purchase Razer Gold PIN from KolaGold
2. Receive the PIN via email/WhatsApp
3. Add to your Razer Gold wallet at gold.razer.com
4. Use the balance in supported games
It's perfect for gamers who play multiple games!
Q:Why is my payment failing on Paystack/Flutterwave?
Payment failures are usually caused by insufficient balance, expired cards, or bank security settings. Common fixes:
Check these first:
- ✅ Sufficient balance in your account (including payment fees)
- ✅ Card is not expired or blocked
- ✅ You've enabled online/international transactions with your bank
- ✅ 3D Secure/OTP is enabled on your card
If still failing:
1. Try a different payment method (bank transfer instead of card)
2. Contact your bank to enable online payments
3. Clear your browser cache and try again
4. Message us on WhatsApp — we can generate a direct bank transfer option
Most payment failures are resolved within 5 minutes. We're here to help.
Q:Can I order in bulk for my gaming community or clan?
Yes! KolaGold offers special rates for gaming communities, clans, content creators, and resellers.
Who qualifies for bulk rates:
- Gaming clans needing recurring top-ups for members
- Content creators doing giveaways
- Gaming cafes or esports centers
- Community leaders buying for multiple players
- Resellers serving local gamers
How it works:
1. Message us on WhatsApp with your bulk order details
2. We'll quote you a custom rate (usually 5-15% lower than retail)
3. Pay via bank transfer (preferred for large orders)
4. We deliver to multiple Player IDs in one batch
Contact us at wa.me/85293889242 for custom bulk pricing.
Q:What happens if game servers are down during delivery?
If game servers are down or under maintenance, your order will be queued and delivered automatically once servers are back up.
Here's what happens:
1. You place your order and pay
2. We attempt delivery immediately
3. If game servers are down, we queue your order
4. Delivery happens automatically when servers are back (usually within 1-4 hours)
5. We notify you via WhatsApp when delivery is complete
You don't need to do anything - we monitor server status and complete delivery as soon as possible. No refund needed, no re-order required.
If servers are down for more than 24 hours (extremely rare), we'll offer a full refund or wait for delivery - your choice.
Q:How can I get free game credits or fund my top-ups?
Want to top up more without spending extra from your pocket? Here are some options:
1. Sell unwanted gift cards
Our sister site [KolaCash](https://www.kolacash.com) helps you sell gift cards (Amazon, Apple, Steam, Google Play, etc.) for cash. Perfect if you have gift cards you don't use — convert them to Naira/KES and fund your game top-ups.
2. Participate in giveaways
Follow KolaGold on social media for occasional giveaways and promo codes.
3. Bulk orders for clans
If you're a clan leader or gaming community organizer, contact us for special group rates that can save 5-15% on bulk purchases.
4. Refer friends
Ask us about referral bonuses when you bring new customers to KolaGold.
The easiest way? Sell gift cards you don't need on KolaCash, then use the cash for your next PUBG UC or Free Fire Diamonds!