Frequently Asked Questions
Everything you need to know about buying game credits in Nigeria and Kenya
Quick Links:
Q:How do I find my Player ID?
**PUBG Mobile:** Open the game → Tap your profile icon (top right) → Your Player ID is displayed below your username.
**Free Fire:** Open the game → Tap your profile → Your UID is shown at the top.
**Mobile Legends:** Open the game → Tap your profile → Your ID is displayed under your username.
**COD Mobile:** Open the game → Go to Settings → Legal & Privacy → Your Player ID is shown there.
Make sure to copy the exact numbers - no spaces or extra characters!
Q:How long does delivery take?
Our automated system processes orders 24/7. In rare cases during high traffic or game server maintenance, delivery may take up to 15 minutes.
If you haven't received your items within 30 minutes, please contact our support with your order details.
Q:What payment methods do you accept?
Nigeria:
- Bank Transfer (all Nigerian banks)
- Debit/Credit Cards (Visa, Mastercard)
- USSD
- Paystack
Kenya:
- M-Pesa
- Flutterwave
International:
- More options coming soon
All payments are processed securely through trusted payment providers.
Q:Is it safe to buy from KolaGold?
- We are official resellers with direct API connections to game publishers
- Your account will never be banned for purchasing from us
- We never ask for your game password
- All transactions are encrypted and secure
- Thousands of satisfied customers across Nigeria and Kenya
We only need your Player ID/UID to deliver your purchase - nothing else!
Q:What if I don't receive my UC or Diamonds?
1. **First, check your game** - Sometimes items appear after restarting the game2. **Wait 15-30 minutes** - Occasionally, game servers have delays3. **Verify your Player ID** - Make sure you entered the correct ID
If you still haven't received your items after 30 minutes:
- Contact us via WhatsApp with your order number
- We'll investigate and resolve within 24 hours
- Full refund guaranteed if we can't deliver
Your satisfaction is our priority!
Q:Can I get a refund?
✅ **Full refund if:**
- We fail to deliver your order within 24 hours
- You paid but order was not processed
- Technical error on our side
❌ **No refund if:**
- Wrong Player ID was entered (please double-check!)
- Items were already delivered to your account
- You changed your mind after delivery
To request a refund, contact support with your order details.
Q:Do you offer bulk/wholesale purchases?
If you're interested in:
- Buying for a gaming cafe
- Reselling to your community
- Corporate gaming events
Contact us via WhatsApp for custom pricing and dedicated support.
Q:What games do you support?
🎮 **PUBG Mobile** - UC (Unknown Cash)🔥 **Free Fire** - Diamonds (works for Free Fire MAX too)⚔️ **Mobile Legends** - Diamonds🎯 **Call of Duty Mobile** - CP (COD Points)💎 **Razer Gold** - Gift Cards/PIN (42,000+ games)
More games coming soon! Let us know what you'd like to see.
Q:Why is my Player ID not working?
1. **Extra spaces** - Make sure no spaces at the start or end2. **Wrong characters** - Only numbers for most games3. **Old ID** - Some games change IDs after updates4. **Region issue** - Make sure you select the correct server
Double-check in your game profile and copy the ID directly if possible.
Q:What is Razer Gold and how does it work?
- PUBG Mobile
- Free Fire
- Steam
- Mobile Legends
- And many more!
How it works:
1. Purchase Razer Gold PIN from KolaGold2. Receive the PIN via email/WhatsApp3. Add to your Razer Gold wallet at gold.razer.com4. Use the balance in supported gamesIt's perfect for gamers who play multiple games!